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"clarity,
specificity, completeness, and
being recorded, tracked, and evaluated
in a meaningful way" TARGET of DESIRED OUTCOMES (continued)
Completeness demands attention to both TASK NEEDS and ORGANIZATION NEEDS (Classical Mgt Theory), and attention regarding actions for both EFFECTIVENESS (doing the RIGHT things), and EFFICIENCY (doing things RIGHT). Aim at EFFECTIVENESS first and EFFICIENCY second. This priority is absolutely logical, since ineffective action done more efficiently leads only to an increase of undesired outcomes.
Four issues of focus on the ReadAct TARGET OF DESIRED OUTCOMES provide the minimum structure for completeness.
EACH QUADRANT IS MEASURED AS FOLLOWS
TASK EFFECTIVE = BY SUCCESS / ACHIEVEMENT METRICS
ORGANIZATION EFFECTIVE = BY SUPPORT / TEAMWORK METRICS
TASK EFFICIENT = BY ECONOMY / ECOLOGY METRICS
ORGANIZATION EFFICIENT = BY PRODUCTIVITY / SATISFACTION METRICS
ReadAct systematically prompts you to define and monitor clearly measurable, specific criteria, or metrics, for each quadrant of every target, for any part of an enterprise, as well as the whole enterprise. The boundaries or parameters pictured above and the translation table of Metric categories assure completeness, while the process of Metric development assures clarity and specificity.
SUCCESS / ACHIEVEMEN
SUPPORT / TEAMWORK (organization effectiveness): Who shows up? Are they prepared, trained, energized, safety and quality conscious? How involved are the team members? What kind of team spirit, cooperation, collaboration is there? Does the team have support from above and below?
ECONOMY / ECOLOGY (task efficiency): How do you budget, allocate and account for resources: time (your own and others), schedules, money, budgets, materials, facilities, equipment, energy (human and environmental), ecological awareness and action
PRODUCTIVITY / SATISFACTION (organization efficiency): How do you measure Individual and Group productivity? How do you monitor and measure your use of People Power? How is your safety program preventing lost time and lost productivity? The organization measures productivity -- the people are in touch with their satisfaction. How do you measure satisfaction?
ReadAct prompts you to develop clear, specific, complete metrics to monitor and evaluate your entire enterprise or any piece of it. Got your quadrants covered? If not, you get surprises and things fall through the cracks.